Refund & Cancellation Policy

Last Updated: 25 Aug 2025

At It’s Genie Assist, we aim to provide clear and reliable assistance to users seeking information about customer service numbers, customer support numbers, and customer care guidance. While most of our services are currently free to use, this Refund & Cancellation Policy applies to any paid features, premium services, or subscription plans that may be introduced in the future.

1. Free Services

All free services offered on our website https://www.itsgenieassist.com are provided at no cost. Since no payment is collected, no refunds or cancellations are applicable to free services.

2. Paid Services (If Applicable)

If in the future we offer paid features or subscription plans, the following terms will apply:

Refund Eligibility:
- Refund requests may be considered within 7 days of purchase if you are unsatisfied or if the service was not delivered as described.
- To request a refund, you must provide proof of purchase and a clear explanation of the issue.
Non-Refundable Services:
- Services that are fully delivered, used, or accessed cannot be refunded.
- Personalized services or one-time consultations are non-refundable once completed.
Cancellation of Subscription:
- If you subscribe to a recurring plan, you may cancel at any time through your account settings or by contacting our support team.
- Cancellation will stop future billing, but already processed payments are non-refundable unless stated otherwise.

3. How to Request a Refund or Cancellation

To request a refund or cancel a service, please contact our support team at:

It’s Genie Assist Support
Email: support@itsgenieassist.com
Website: https://www.itsgenieassist.com

Please include your name, email, order details, and reason for your request. Our team will review your request and respond within 5–7 business days.

4. Changes to This Policy

We may update this Refund & Cancellation Policy from time to time to reflect changes in our services or legal requirements. Updates will be posted here with a revised “Last Updated” date.

5. Disclaimer

It’s Genie Assist is an independent assistance platform. We are not affiliated with any company, brand, or service provider. Any customer service numbers or customer care details referenced are owned by their respective companies.